Terms & Conditions

Payment Policy
Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure. Our online payment site is operated by Surfing Australia.
Privacy Policy
Surfing Australia is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We use information such as name, email, addresses and age to identify your entries, orders, to provide you with further information about surfing, Surfing Australia and its affiliates, as well as use for marketing purposes. If you wish to access, remove or update your details, please contact info@surfingaustralia.com.
Surfing Australia may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Australia only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Please see our Policy Documents for a full version of Surfing Australia's Privacy Policy.
Security Policy
When purchasing from Surfing Australia your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.
If you have any questions regarding our privacy policy, please contact customer support on info@surfingaustralia.com
Pricing Policy
Surfing Australia pricing of entry fees, memberships and course registrations is carefully monitored by our staff to provide our members and participants with the cheapest possible participation cost. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000.
Shipping Policy
After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 4 business days from receipt of payment; however if goods are temporarily unavailable delivery will take a little longer. Should goods be on backorder you will be notified accordingly.
All international orders are processed in AUD and freight averages 5-14 business days. If you wish to query a delivery please contact us at info@surfingaustralia.com
Refund Policy
As a general rule, entry fees into competitions and courses are not refundable. In some extenuating circumstances (such as injury) Surfing Australia will endeavour to fill the vacated competition/course position and provide a credit for future entries. If payment is taken for a competition/course that is already full Surfing Australia will provide a full refund.
Disclaimer
Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties which has been obtained by methods which are beyond our reasonable control.
No export restrictions are applicable to Surfing Australia's online payment site as no goods are supplied or delivered. If you have any further questions about privacy, security or pricing, please contact us by sending an email to info@surfingaustralia.com

SURFING AUSTRALIA X NUDIE SURFGROMS X MICK FANNING SOFTBOARD COMP
Surfing Australia x nudie SurfGroms EDM Drive competition: Competition starts: December 3 2018 10am (AEST). Competition ends: January 3, 2019 (AEST). Open to Australian residents 18+ years. Prize is 1 x Mick Fanning Softboard valued at up to $500 (Total 4 prizes/winners and total prize pool $2000.00). Each winner will receive code to use on the Mick Fanning Softboard website to purchase the softboard of their choice (valued at up to $500). Prize will then be sent to winner direct from Mick Fanning softboards. Enter via subscribing to Surfing Australia x nudie SurfGroms Mailing List www.surfgroms.com.au. One entry per email address. Winner chosen via random selection. Winners drawn January 7 at 10am (AEST), 2019 at Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487. Winner announced and contacted via email January 7, 2019, and results published on nudie SurfGroms Facebook and www.surfingaustralia.com on January  9, 2018. Unclaimed prize draw will take place on April 7, 2019 at Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487 at 10am (AEST). Unclaimed prize winner announced and contacted via email April 7, 2019 and results published on Surfing Australia Facebook and www.surfingaustralia.com on April 7, 2019. Collection of information will be used to contact mailing list with Surfing Australia and its affiliated programs marketing and updates including updates from affiliated program partners. Promoter: Surfing Australia ABN: 91828043399. Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487. Authorised under NSW Permit No. LTPS/18/29019
Winners are:
Oliver Hardie Stephanie Abbott Emma de Mamiel Danny Jureidini

 

SURFING AUSTRALIA X NUDIE SURFGROMS X WIN A SURF WITH MICK FANNING COMPETITION  
Surfing Australia x nudie SurfGroms – register to become a SurfGrom to WIN
Competition starts: January 10 2019 10am (AEST). Competition ends: February 7, 2019 (AEST). Open to Australian residents 5-12 years old. Prize is 1 x money-can’t-buy surfing experience with Mick Fanning on the Gold Coast, QLD. This includes economy flights from nearest capital city and accommodation selected by Surfing Australia for winner + friend + guardian valued at up to $2000. Surf with Mick is a money-can’t-buy experience. The winner will be contacted and all flights and accommodation will be managed and booked by Surfing Australia. Once bookings have been made, any changes made will be up to the winner to cover costs. Enter via registering nudie SurfGroms program during the event period. One entry per person registering. Winner chosen via random selection. Winners drawn February 8, 2019 at 10am (AEST), at Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487. Winner announced and contacted via email February 10 2019, and results published on nudie SurfGroms Facebook and www.surfingaustralia.com on February  10, 2018. Unclaimed prize draw will take place on April 8, 2019 at Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487 at 10am (AEST). Unclaimed prize winner announced and contacted via email April 10, 2019 and results published on nudie SurfGroms Facebook and www.surfingaustralia.com  on April 10, 2019. The prize must be taken during March – April 2019 with exact dates to be stipulated by Surfing Australia based on Mick Fanning availability. Date of prize redemption cannot be changed and if winner cannot redeem prize on the day advised, they must forfeit the prize and a unclaimed prize draw will take place. Promoter: Surfing Australia ABN: 91828043399. Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487. Authorised under NSW Permit No. LTPS/19/31065


 MYSURF.TV MERRY GIVEAWAY

Competition starts: Dec 20, 2018 10am (AEST). Competition ends: January 8 2018 (AEST). Open to Australian residents 18+ years. Prizes include a Lost surfboard (value of up to $900), $500 of Rip Curl product, $200 SDS instore gift card, $200 Quiksilver online gift card and $200 Billabong online gift card. Total prize pool is $2000 (inc GST) Prizes will be sent to winners. Enter via subscribing to the mySURF.tv Mailing List. One entry per person. Five winners chosen via random selection. Winners drawn January 9, 2019 at Surfing Australia Head Office at 9 Barclay Drive Casuarina NSW 2487 at 10am (AEST). Winner announced and contacted via email January 10, 2019, and results published on mySURF.tv Facebook and www.surfingaustralia.com on January 10, 2019. Unclaimed prize draw will take place on May 9, 2019 at Surfing Australia Head Office at 9 Barclay Drive Casuarina NSW 2487 at 10am (AEST). Unclaimed prize winner announced and contacted via email May 10, 2019, and results published on mySURF.tv Facebook and www.surfingaustralia.com on May 10, 2019. Collection of information will be used to contact mailing list with mySURF.tv and its affiliated programs marketing and updates, plus Lost, Rip Curl, SDS, Billabong and Quiksilver. Promoter: Surfing Australia ABN: 91 828 043 399. 9 Barclay Drive Casuarina NSW 2487 Authorised under NSW Permit No. LTPS/18/XXXX