Terms & Conditions

Payment Policy
Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure. Our online payment site is operated by Surfing Australia.
Privacy Policy
Surfing Australia is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We use information such as name, email, addresses and age to identify your entries, orders, to provide you with further information about surfing, Surfing Australia and its affiliates, as well as use for marketing purposes. If you wish to access, remove or update your details, please contact info@surfingaustralia.com.
Surfing Australia may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Australia only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Please see our Policy Documents for a full version of Surfing Australia's Privacy Policy.
Security Policy
When purchasing from Surfing Australia your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.
If you have any questions regarding our privacy policy, please contact customer support on info@surfingaustralia.com
Pricing Policy
Surfing Australia pricing of entry fees, memberships and course registrations is carefully monitored by our staff to provide our members and participants with the cheapest possible participation cost. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000.
Shipping Policy
After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 4 business days from receipt of payment; however if goods are temporarily unavailable delivery will take a little longer. Should goods be on backorder you will be notified accordingly.
All international orders are processed in AUD and freight averages 5-14 business days. If you wish to query a delivery please contact us at info@surfingaustralia.com
Refund Policy
As a general rule, entry fees into competitions and courses are not refundable. In some extenuating circumstances (such as injury) Surfing Australia will endeavour to fill the vacated competition/course position and provide a credit for future entries. If payment is taken for a competition/course that is already full Surfing Australia will provide a full refund.
Disclaimer
Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties which has been obtained by methods which are beyond our reasonable control.
No export restrictions are applicable to Surfing Australia's online payment site as no goods are supplied or delivered. If you have any further questions about privacy, security or pricing, please contact us by sending an email to info@surfingaustralia.com

 

SURFING AUSTRALIA X RIP CURL COMPETITION

Competition starts: April 8 2019 10am (AEST). Competition ends: April 12, 2019 (AEST). Open to Australian residents 18+ years.
Prize is 1 x Signed Rip Curl Rash Vest valued at up to $500 and 1 x Rip Curl Prize Pack valued at $150 (Total 3 prizes/winners and total prize pool $1950.00).
Each winner will be contacted via Instagram private and will be sent their prize by mail after claiming.
Enter via Following @ripcurl_aus and @surfgroms, tag a friend in the competition post on either channel (Rip Curl, Suring Australia or SurfGroms) for a chance to win.
Winner chosen via random selection. Winners drawn April 15,2019 at 10am (AEST), at Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487.
Winner announced and contacted via email April 16, 2019 and results published on Surfing Australia Instagram and www.surfingaustralia.com on April 17, 2019.
Unclaimed prize draw will take place on July 15, 2019 at Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487 at 10am (AEST). Unclaimed prize winner announced and contacted via email July 16, 2019 and results published on Surfing Australia Instagram and www.surfingaustralia.com on July 17, 2019.
Collection of information will be used to contact mailing list with Surfing Australia and its affiliated programs marketing and updates including updates from affiliated program partners.

Promoter: Surfing Australia ABN: 91828043399. Surfing Australia Head Office 9 Barclay Drive Casuarina NSW 2487. Authorised under NSW Permit No. LTPS/19/33400

 

Milwaukee x mysurf.tv giveaway
Competition starts: April 9, 2019 10am (AEST). Competition ends: May 8, 2019  at midnight (AEST).

Open to Australian residents 18+ years.

Prizes include 5x  M12™ AXIS Heated Jackets with 5 x M12 B2 batteries valued at $288. Total prize pool is $1440.


Prizes will be sent to winners.

Enter via subscribing to the mySURF.tv Mailing List. One entry per person.

Five winners chosen via random selection. Winners drawn May 9, 2019 at Surfing Australia Head Office at 9 Barclay Drive Casuarina NSW 2487 at 10am (AEST).


Winner announced and contacted via email May 10, 2019, and results published on mySURF.tv Facebook and www.surfingaustralia.com on May 11, 2019.

Unclaimed prize draw will take place on August 9, 2019 at Surfing Australia Head Office at 9 Barclay Drive Casuarina NSW 2487 at 10am (AEST). Unclaimed prize winner announced and contacted via email August 10, 2019, and results published on mySURF.tv Facebook and www.surfingaustralia.com on August 11, 2019.

Collection of information will be used to contact mailing list with mySURF.tv and its affiliated programs marketing and updates, plus Milwaukee

Promoter: Surfing Australia ABN: 91 828 043 399. 9 Barclay Drive Casuarina NSW 2487

Authorised under NSW Permit No. LTPS/19/33723

 

mySurf Merry Giveaway

LOST SURFBOARD

Unclaimed - redraw 9th May 2019

$500 RIP CURL PRODUCT

Cathy Heathcote, VIC

$200 SDS VOUCHER

Kim Savery, QLD

$200 QUIKSILVER VOUCHER

Ryan James Cammiade, WA

$200 BILLABONG VOUCHER

Lisa Evans , QLD